All of us have had our say about the prices at West Marine. I don't want to get into that again. This weekend I arrived at my boat to find my battery charger not working and 5 dead batteries. I could not find the paperwork on the charger, but I knew I bought it sometime in the last few years. One West Marine store manager looked up the purchase for me and found I had purchased the charger in April of '06, and suggested I see what the factory warranty was. He also looked and found a store that had a replacement in stock, since the model was now discontinued. The manufacturer, Xantrex, chose not to help me at all since the product only has a 1 year warranty. I figured I was screwed and a $350 charger was done, on top of the 5 batteries I had to replace due to the charger failure. I went into my local West Marine which happened to be the one who had the last exact replacement in South Florida. I spoke with the manager and explained the situation. She sold me the charger for their cost of $165, even though the retail was $349. I felt like the company appreciated my business and made an effort to make me happy. This was for a product that was 2 years out of factory warranty. Sandra, the manager at the Delray Beach West Marine went out of her way to make sure I was happy. It is esy for us to complain when something goes wrong. I had to make sure she got the praise she deserved for going above and beyond.