At no time did I "ask any one to hold my hand". I'm a big boy and can show respect to any one that deserves to have it. I ask for one thing from Garmin, a bracket, I was willing to pay for the bracket. I found it very strange a detachable part holding the transducer to the boat required me to buy the whole assembly just to get a bracket. I've shown a tremendous amount of respect to the Garmin support department. It was during that time I was informed by Garmin they purchase transducers from other sources. Their support was to give me names of a supplier and I was supposed to find out if I could get a bracket from them.
Now if you consider I expected someone to hold my hand, then your right. However, I feel I paid a considerable amount of money for an item and all I ask for was a replacement part. As I mentioned before I've had Furuno, Northstar and Raymarine never had a problem. This isn't about money, "holding my hand", it's about the principle. For all I know after being in touch with Garmin's support, the only thing Garmin's products have in common is the name Garmin placed on the front of the unit.