Thanks Mercury

[raisingcanes]

My 2006 275 Verado started leaking motor oil out of the lower unit next to the drain plug. (238 hours) The mechanic diagnosed it as an oil pump seal. I contacted Mercury who tells me that I’m 15 months out of warranty, they are not financially responsible and to have a nice day. I contact the Mechanic and ask him how much overtime and I’m going to work to pay for the costly repair. The mechanic makes a 5 minute call to Mercury, who agrees to cover the total cost, and tells the mechanic to replace the oil pump shaft while he’s at it. That’s customer service. Thanks Mercury and I owe the mechanic a case of his favorite brew.

[crash1371]

Thats the way uh-huh we like it thats the way uh-huh

[The Hun]

The rats made me pay for mine and I was only 6 months out of warranty.

[DJWILLIAMS]

Honestly from a TV repair standpoint you have to understand that customer service and technical assistance are two totally different operations. Technical support can make the suggestions to do things outside of the warranty, while customer service rep's only read from a book, and are programmed to what they can say or do...... I know TV repair is totally different from outboard motor repair, but the principles are still the same!!! This is why it's good to take your Boat/TV to an "authorized" repair center!!!! (And no I do not have any interest in the matter, I am just expressing my opinion as a boater)!!!

David

[CoveHunter]

I agree. As a seasoned technician representing many manufactures in a different field, I had much success in turning a past or even a non-warranty issue to a warranty claim. Most of the time they agree to parts only, customer picks up labor. This works only through their technical Service dept., never works through warranty claims dept.as DJ stated.

[raisingcanes]

Got the boat back last week and ran it this past Saturday. It ran like it was brand new. Thanks Offshore Performance. If you ever have a Mercury issue in Ft. Myers, go see Gary Willet

[steplift20]

Thats the way uh-huh we like it thats the way uh-huh

iv had nothing but GOOD SERVICE from mercury and i have a 1988 150 black max, thats why i will buy another one if i ever have to, service is more important than anything else, they really stand behind there product and the consumer