Raymarine: Is this typical service?

[prowlersfish]

Days old? Sorry no repairing that, I would have demanded a replacement from the retailer I purchased it from, let them deal with it. I have all Sitex/Koden electronics on my boat, there service is outstanding, turn around is days not weeks. I also have the luxury of driving to their facility in St. Petersburg and dropping items off. They are top notch in my book.

Glad to hear that as I have Koden myself. I haven't had issues so far . I did call before I bought and tech was there with the answers

Edited September 10, 2009 by prowlersfish

[Weekend-Hooker]

I have used Raymarine for a long time now and I'm sure the economy has some effect, I was once in Port Fourchon LA and our unit whacked out the morning of a tourny. I was on the phone for over an hour with a tech troubleshooting until we found the problem. I recently sent a unit back that was out of warranty and it took less than a week and a half.

just a side note, I have always bought my stuff from the same place ...sure broke leg Dave's was cheaper and no taxes if I ordered on-line well you know where I'm going with this...spend you're money with someone you trust and they in return will help you anyway they can.....swap it out on the spot or let you use a display unit till yours is fixed ect.

Good luck...just be glad it wasn't a Lowrance their service has been consolidated and it sucks bad right now I have one of those too that was just sent back new out of the box....

[TVBX]

They are hurting and under considerable financial strain. They were an LBO and the cash flow can't keep up with the debt payments in this economy.

They aren't the only one but the consumer always gets the short end.

[Wolakrab]

There's some talk about Garmin buying Raymarine. Hopefully that would improve customer service. Garmin's is good....not the greatest from my experience, but good.

[aitkenkingfish]

We purchased a brand new (not refurbished) Raymarine A65 a couple weeks ago. We installed it in the boat and it only worked for a couple days. When I went to use the boat on the 4th of July, the unit would power on but the screen was completely white. Nothing was showing up on the screen. So I go ahead and call raymarine after the weekend, and they tell me that it doesnt sound good, so that I need to send it in for repair, where it will take 2 weeks.

We package the unit back up and send it in the next day which was Tuesday. We sent it via UPS and we recieved a conformation that they recieved it on Friday. I know its the weekend so I plan to call on Monday and confirm they recieved it and see how long until I get it back.

So when Monday comes around I call ,and they tell me they recieved it on Friday and that I could expect to have it back in 3 weeks. I am already a little ticked of because this is a brand new unit, and I only had it a couple days. So today I decided to call to see whats up with it. The lady on the phone tells me that they will not even be able to touch it for 4 weeks!!

I tell them that this is a little ridiculous since this is a brand new unit that only worked for a couple days. The lady then transfers me to the warranty department where I am prompted to leave a message. I then left a message telling them my situation and that I really need to get a new one or a refurbished one until mine was done.

So I guess I am wondering if this is typical raymarine service. Do they always give you the run around and tell you it is going to take longer each time you ask? i am a little ticked off because it was BRAND NEW, and now I have a big hole in my console where it was flush mounted and I do not know when I will get it back. What do you all think?

[aitkenkingfish]

should have taken it back to the retailer. best case they send you a new unit. worst they fix yours it's a bad board & you keep having problems thats what lowrance does.