AUTOTETHER GREAT CUSTOMER SERVICE

[one4water]

Just wanted to throw a kudos out to the folks at Autotether.

I was having an issue with mine which I got during a group buy here on RB, and shot off an e-mail for some help. I got a reply right away from Ed with instructions on returning it to have them look at it. I sent it in on the 16th with kind of a general, "I am having a problem and don't know what it is" note inside. The problem started after I changed batteries so it very well may have been my own doing something stupid or the o-ring not being put back right or something. Well today I get a box from Autotether and low and behold, its a whole new unit and fob. It's even the new white version. Much better match to the color of the boat.

I didn't even miss a day on the water without it.

Thanks guys for a great product and great support!

John

p.s. My dock neighbors really like the fact that they have to yell at me that "some alarm" just started going off on my boat when I forget to take the fob off my belt when I am taking stuff from the boat to the car. I think one of them was looking into picking up a unit for themselves after I told them what it was all about.

Edited September 24, 2010 by one4water

[wiley]

They have great service and were one of the first to support ReelBoating with both an ad and power buy!

[jaydub]

Ditto for me.

My unit worked great for 18 months then all of a sudden about 2 weeks ago it started doing strange things and wouldn't shut down. Ed said to send it back and I got an e-mail a few days ago that they found the unit was cracked and water got in. Couldn't figure out how it got cracked since I leave it in the boat. Ed said the screws for the unit may have been over-torqued when I replaced the batteries. He said they were sending me a new one. Today I got a Fed X package with a brand new autotether and FOB. Wow, you don't see customer service like that nowadays. Thanks to Ed and the folks at Autotether!!

Be careful when you replace the batteries that you don't over tighten the screws.